Customer Service

At Sador, your journey with our crystals is sacred to us—from the moment you feel called to a piece, to the daily resonance it brings to your life. We craft each piece with intention and stand behind the energy it carries. To honor your trust, we offer a transparent and supportive care, return, and refund policy.

Our 30-Day Resonant Return Promise

We believe in the rightness of your connection with your Sador piece. If for any reason the energy doesn’t align, or your expectations are not met, we offer a 30-Day, No-Questions-Asked Return & Refund Policy from the date of delivery.

Full Refund: You will receive a full refund to your original payment method for the item price.
Easy Process: Initiate a return by contacting our dedicated Crystal Care Team at layla@sadorcrystal.com with your order number. We’ll guide you through the simple steps.
Condition: To be eligible, the item must be returned in its original, unworn condition, with all packaging and tags intact. This ensures its energy remains pure for the next seeker.

Important Guidelines for Returns

Timeframe: Returns must be initiated within 30 days of the delivery date.
Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service.
Processing: Once your return is received and inspected, we will notify you and process your refund within 5-7 business days.

Exchanges

We currently do not offer direct exchanges. For the fastest way to receive a different item, we recommend returning your original purchase for a refund and placing a new order on our website.

Damaged or Incorrect Items

Your crystal should arrive to you in perfect, energetically clear condition. If you receive a damaged, defective, or incorrect item, please contact us at laylachen00@163.com within 7 days of delivery. We will gladly cover the cost of return shipping and promptly send a replacement or issue a full refund.

Final Sale Items

Certain items, such as those marked "Final Sale" or personalized/custom-made pieces, are not eligible for return or refund unless damaged upon arrival.

Crystal Care & Energy Cleansing

To maintain the vibrant energy of your Sador piece:

Cleanse Regularly: Gently cleanse your crystals under lukewarm running water, with sage smoke, or by placing them in moonlight.
Intention Reset: Hold your piece and set a clear intention to renew its purpose with your energy field.
Storage: Store separately in a soft pouch to prevent physical scratches and preserve its energetic integrity.

Our Commitment to You

This policy is an extension of our core belief: that your journey with crystal energy should be grounded in trust, clarity, and peace of mind. We are here to support you.

For any questions, our Crystal Care Team is just an email away: laylachen00@163.com.

With light and resonance,
The Sador Keepers